Questions you
should ask... |
Our Answers to
your Questions |
| How long has the agency been in business? |
Cypress HomeCare Solutions has been in business for
over 13 years |
| Does the agency provide a complete package of educational material that covers such topics as types of service provided, patient rights and responsibilities, billing procedures? |
Yes, employees are provided
with written policies and procedures during
orientation training. |
| Does the agency have a comprehensive written policy and procedure manual and training program for its employees? |
Yes, employees are provided with written policies and procedures during orientation
training. |
| Has the agency instituted an ongoing compliance program to ensure policies and procedures are being followed? |
Cypress has an ongoing compliance regiment. |
| Does the agency verify it's employees by thoroughly checking their references, professional licensure and affiliations and by undertaking background checks and drug screening? |
Cypress has a very thorough
screening process of all employees. |
| Does the field supervisor complete an initial patient evaluation in conjunction with the patient and/or family members resulting in a specific and individual care plan that is agreed to by all members involved, including the family? |
Yes, an initial assessment is conducted and all follow-up visits are made quarterly. |
| What is the process for getting questions answered and issues resolved? |
Whenever there would be a question or a problem, Cypress can be reached 24 hours a day 7 days a week for resolution. |
| What is the chain of command? How responsive is the agency in resolving issues? |
Cypress addresses the chain of command by attempting to resolve all issues at the lowest level possible to ensure proper resolution immediately. |
| What procedures does the agency have in place to handle emergencies? |
All employees are instructed to call 911 first in the event of an emergency then they would contact Cypress . |
| How does the agency ensure patient confidentiality? |
Patient confidentiality is addressed strongly in our employee handbook and training materials. |
| What are the billing procedures of the agency? |
Cypress bills weekly to ensure accuracy. |
| Does the agency have its own employees answer the phone 24 hours a day, 7 days a week? |
Yes, whenever you call Cypress , you can be assured that you will be speaking to a Cypress employee. |
Ask for references to include doctors, patients and discharge planners so that you can establish an agency's reputation in the community.
|
Cypress will provide references upon request. |
