Cypress HomeCare Solutions

Call today for your free in-home care assessment

24/7 Helpline (602) 264-8009

Common Concerns and Home Care Questions You Should Ask

Select a question to view our answers to your questions.


How long has the agency been in business?

Cypress HomeCare Solutions has been in business since April 1994.


Does the agency provide a complete package of educational material that covers such topics as types of service provided, patient rights and responsibilities, billing procedures?

Yes, employees are provided with written policies and procedures during orientation training.


Does the agency have a comprehensive written policy and procedure manual and training program for its employees?

Yes, employees are provided with written policies and procedures during orientation training.


Has the agency instituted an ongoing compliance program to ensure policies and procedures are being followed?

Cypress has an ongoing compliance regiment.


Does the agency verify it’s employees by thoroughly checking their references, professional licensure and affiliations and by undertaking background checks and drug screening?

Cypress has a very thorough screening process of all employees.


Does the field supervisor complete an initial patient evaluation in conjunction with the patient and/or family members resulting in a specific and individual care plan that is agreed to by all members involved, including the family?

Yes, an initial assessment is conducted and all follow-up visits are made quarterly.


What is the process for getting questions answered and issues resolved?

Whenever there would be a question or a problem, Cypress can be reached 24 hours a day 7 days a week for resolution.


What is the chain of command? How responsive is the agency in resolving issues?

Cypress addresses the chain of command by attempting to resolve all issues at the lowest level possible to ensure proper resolution immediately.


What procedures does the agency have in place to handle emergencies?

All employees are instructed to call 911 first in the event of an emergency then they would contact Cypress.


How does the agency ensure patient confidentiality?

Patient confidentiality is addressed strongly in our employee handbook and training materials.


What are the billing procedures of the agency?

Cypress bills weekly to ensure accuracy.


Does the agency have its own employees answer the phone 24 hours a day, 7 days a week?

Yes, whenever you call Cypress, you can be assured that you will be speaking to a Cypress employee.


Ask for references to include doctors, patients and discharge planners so that you can establish an agency’s reputation in the community.

Cypress will provide references upon request.


Does the agency do pre-employment drug screening?

Cypress HomeCare Solutions has been doing pre-employment drug screening since our inception.


How is the privacy of my personal information maintained?

As a professional organization in the homecare industry, your information will never be sold to any 3rd party or affiliate under any circumstances. Cypress adheres to all federal and state HIPAA rules and regulations.


Do I need a physician’s authorization/prescription?

No, there is no doctor’s prescription or pre-authorization required.


What if I need changes to my services?

We can adjust schedules with short notice, and we do not have any contract period to which you are committed.


Do I pay the caregiver directly?

No. You, or an authorized representative, will be invoiced after the completion of services – on a weekly basis. Because all Cypress caregivers are employees of the company, you will not have to pay them directly.


If I change my mind, do I have to keep the service?

No. You will never be locked into a long-term contract, and Cypress will never require you to continue with services if you choose not to continue.


Are home care services covered by insurance or Medicare?

There are many ways that you can fund these types of services. Here is a listing to name a few: Long Term Care Insurance policies, Private Pay, State Medicaid Programs, and local Area Agency on Aging.


Are Cypress Caregivers licensed and bonded?

Yes.


How quickly can services be started?

Generally we can start same day in most instances and sometimes we are able to start within a couple of hours from the time we receive the call.

How do I start services?

Call Cypress HomeCare Solutions at 602-264-8009, we answer our phones 24 hours a day, 7 days a week. Generally we can start same day in most instances and within a couple of hours from the time we receive the call. If you call after hours, you will get a “live person” not an on-call service or computer prompting auto-attendant.


When my 93-year-old father took ill two years ago, I turned to Cypress HomeCare for assistance. It was one of the wisest decisions I made during an extremely difficult time. They treated my dad — and me — like we were family.

– Bill, son of client

Call today for your free in-home care assessment (602) 264-8009